The last time we wrote about devastating snowfalls was last February. At least then, it actually was winter, and a very long and cold one at that. Much of Peak 10’s infrastructure was located in hard-hit cities. Preparation is everything; the danger passed without incident to the delight of customers.
Here we are again, halfway through autumn 2014 and large swaths of the U.S. are locked in bitter polar cold. Record-breaking snowfalls are pummeling the West, Midwest and Northeast, blasting through front doors, collapsing roofs and closing highways. As we write this, upstate New York is getting hit again, raising snow totals in the Buffalo area to above 10 feet in just a few days. If you want to earn $10 an hour and get free NFL game tickets, the Buffalo Bills want your help shoveling out Ralph Wilson Stadium. At game time on Sunday temperatures will be in the 50s; that means flooding.
Even when you know it’s coming, there’s little you can do if you haven’t already prepared for the worst. Being prepared and ready to act … that’s what Peak promises its colo and cloud services customers. When its data centers were in the thick of it last winter, technical services team were ready to go wherever they were needed to ensure datacenters remained operating and service availability uninterrupted. Some workers put in around-the-clock shifts. Other checked into local lodging, just to be sure they could get into work. Every customer request was promptly addressed and all systems operated without incident. Of course, systems had been tested, people trained, and processes reviewed throughout the year. They knew what to do and how to do it. It all paid off.
As we know, serious weather events can cause power failures and power failures are the leading cause of disaster declarations and DR plan initiation. However, when thousands of customers rely on you, and your customers’ customers rely on you, you have to be ready for whatever comes your way. Failure is not an option. We all hope that nothing serious or damaging occurs. But, when it does, that’s an opportunity to demonstrate that our customers made the correct choice in Peak 10.