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ServiceNow Boosts Peak 10’s Service Delivery of Consultative Services to Customers

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April 10, 2017
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Working with Peak 10 Customers Side-by-side Throughout the Service Delivery Lifecycle

Peak 10 and Our Customers, Side-by-side

As a provider of IT infrastructure, interconnection and cloud services, Peak 10 offers quite a few products and services in an effort to meet a wide array of customer needs.

We put a considerable amount of effort into helping our customers plan, design, and deploy new services across a wide range of IT practice areas. We recognize that not every business has the necessary internal resources to evaluate their IT needs or develop the best solutions to meet business objectives. For this reason, we’ve made delivering consultative services the final component of our service delivery enhancement program, and we’ve implemented ServiceNow® to enable our team to be highly responsive and available to our customers.

Peak 10 consultative services are offered throughout every aspect of service delivery, including:

  • Design
  • Build
  • Migration
  • Operations
  • Governance

To support our efforts, Peak 10 uses ITIL (Information Technology Infrastructure Library), a set of IT Service Management best practices made to align IT services with critical business needs, as the foundation for service delivery. We also use ITIL as the basis for engineering and subject matter training, and will continue to do so in a committed effort to provide excellent service delivery to customers.

What Consultative Service Means at Peak 10

Consultative services cover every component of service delivery at Peak 10. We have seasoned experts for every practice area, available throughout the service delivery process to answer questions and provide guidance. We also understand that all customers have different levels of internal expertise, so we offer consultative services flexibly so that our customers can choose how much engagement and support they’d like to receive.

To Peak 10, consultative means filling the role of a true, proven technology partner and/or advisor for every single customer. Our success is measured through the success of our customers; we work with technology, but we work for people. At every turn, from beginning through implementation, and during operations, we will dig deep to understand where business is going for our customers, and develop solutions collaboratively. This is why we’ve chosen ServiceNow as our solution for optimizing the customer experience—it will better allow our engineering, delivery, and support staff to connect with customers quickly and easily for help and counsel at any time.

“…we recognize that we work with technology, but we work for people.”

Peak 10 experts will stay available for customers 24/7, and ServiceNow streamlines a number of ways to get in touch should an issue or need to develop a new solution arise:

  • Via the customer operations center
  • Through a dedicated project manager
  • Using our customer portal
  • By logging onto the Peak 10 mobile app (coming soon)

Customers can use ServiceNow to contact a Peak 10 expert for any area of concern to ask questions, receive guidance, or initiate the deployment of a new service. We will never leave a customer to go it alone, unless they feel confident in their ability to tackle their issue or upcoming project independently.

Peak 10 recognizes that without our customers, we would not have a purpose. The infrastructure, services, and support we provide are designed to enable our customers to achieve their goals.

Continuous Improvement as our Overarching Value  

Delivering consultative services is the final of six, ITIL-based areas of focus which comprise the service delivery optimization process supported by ServiceNow. We aim to help all customers achieve their IT and business goals while improving the process for doing so continuously.

Continuous improvement is the overarching value of Peak 10, and we’d like to share how our improved service delivery experience will help you achieve your goals. See our previous blog in the ServiceNow series focused on anticipating customer needs.

Reach out to a Peak 10 expert today. Visit http://www.peak10.com/contact-us or call (866) 473-2510.

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest