With foul winter weather once again rolling across the Southeast, Peak 10 swings into Emergency Preparedness mode. We’re fully staffed 24/7 at all data centers, as always. And we have Quick Response teams consisting of Peak 10 engineers and technology experts ready for dispatch to any data center location they might be needed to ensure our customers have access to our best support resources.
Customers, please be aware with the inclement weather, telephone response times may be longer than usual due to increased call volumes. For a quicker response, we urge you to open high-priority tickets via the support portal rather than email.
In anticipation of events such as these, we re-double our efforts to ensure system availability and reliability. Emergency Preparedness activities include:
- Testing emergency power systems to ensure they are ready in the event of utility power loss.
- Load testing of Uninterruptable Power Supplies (UPS) and emergency standby generators.
- Confirming vendors are on standby for emergency refueling in the event of an extended utility outage.
- Testing our crisis management procedures and customer alert systems.
- Testing redundant network infrastructure and carrier connectivity.
- Confirming contact information and communications-plan readiness for:
- Emergency responders
- Recovery partners (including utility, fuel and staff augmentation)
Peak 10 is in it with you, today, tomorrow, and through the next seven weeks of winter.