Senior Manager for Support Services Wins Customer Service Manager of the Year
CHARLOTTE, N.C. (Mar. 22, 2011)- Peak 10 Inc., a managed services company with world-class data centers, announced it has been nationally recognized for the third consecutive year by the fifth annual Stevie® Awards for Sales & Customer Service. Jeffrey Brooks, Peak 10’s senior manager for support services, was named the winner of the Customer Service Manager of the Year category. The company was named a finalist in both the Front-Line Customer Service Team of the Year and the Customer Service Department of the Year—IT & Telecommunications categories.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. Nicknamed the Steviesfor the Greek word meaning “crowned,” the trophies were presented to honorees during a gala banquet on Monday, Feb. 21 at the Eden Roc Renaissance Hotel in Miami Beach, Fla. Nominated customer service and sales executives from the U.S. and several other countries attended. The event benefited Camfed, which supports the education of girls and women in Africa.
“This year’s class of honorees illustrates that no matter your organization’s size, industry, budget or location, it’s possible to excel at the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, the president of the Stevie Awards. More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of more than 60 percent over 2010. There were 25 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year, as well as 40 categories for sales professionals ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year. New this year were categories to recognize new products and services and solution providers.
“At Peak 10, we strive to deliver responsive, consistent customer support 24x7x365. This recognition of the company is reflective of that commitment and our culture,” said David Jones, the president and CEO of Peak 10. “I am proud to work with a team that demonstrates the passion and responsiveness to our customers that differentiates our company , and congratulate Jeff Brooks and his team for their focus and these outstanding achievements.” Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
Details on the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available atwww.stevieawards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
Sponsors of the fifth annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Competence Call Center, Infogroup, the Sales Management Association and ValueSelling Associates.
About Peak 10 Inc.
Peak 10 is a managed services company with world-class data centers. It delivers scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The company’s expert team embraces the industry’s evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Its strong customer focus, financial stability, geographic diversity and technical strength attracts market-leading companies such as LendingTree, Global Knowledge, Pergo, Healthways, Churchill Downs and Carnival Cruise Lines. Peak 10 is SSAE 16 audited and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA). For more information on data center solutions from Peak 10, visitwww.peak10.com.