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Peak 10 + ViaWest Accelerates Service Velocity: A ServiceNow Case Study

August 31, 2017

How Peak 10 + ViaWest is Using ServiceNow to Deliver a Complete Service Delivery Experience to Customers

Continuous improvement is a key principle at Peak 10 + ViaWest, particularly where service delivery is concerned. We’re committed to listening closely to our customers and making enhancements based on the feedback that we receive. ITIL (Information Technology Infrastructure Library), a set of practices for IT Service Management (ITSM) designed to align IT services with the needs of business, serves as the basis for Peak 10 + ViaWest’s delivery methodology.

Earlier this year, we decided to partner with ServiceNow®, a business that enables technology companies to run smarter, faster, and better by delivering top-tier IT services management software as a service.

Read ServiceNow’s case study to learn more about the challenges we wanted to solve, goals we wanted to achieve, how our partnership came to be, and the approach ServiceNow took to ensuring we implemented the solution we were aiming for.

If you’re interested in learning more about how ServiceNow will influence your service delivery experience, check out our blog series:

  1. IT Infrastructure Best Practices Yield a Consistent Experience for Peak 10 Customers
  1. Optimizing Customer Service: Using ServiceNow to Enhance Service Delivery
  1. ServiceNow Enables a Seamless Service Delivery Experience for Peak 10 Customers
  1. ServiceNow Positions Peak 10 to Anticipate Future Customer Needs
  1. ServiceNow Boosts Peak 10’s Service Delivery of Consultative Services to Customers

To talk with us directly, contact us today at www.peak10.com/contact-us or (866) 473-2510 to speak with one of our experts.

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest