If you’re a Peak 10 customer that depends on the company’s operations along the East Coast, rest assured. The Peak 10 “Go” team has their bags packed and is ready for deployment should what may become Hurricane Arthur, the first named storm of the 2014 hurricane season, heads toward Peak 10 data centers in Florida, North Carolina and Virginia.
Comprised of key company leaders, IT support staff and engineers from various locations across Peak 10’s geographic footprint, the “Go” team will provide added onsite staff at threatened Peak 10 locations to help ensure customers’ business continuity while maintaining the security and availability of Peak 10’s IT infrastructure.
The team will also free up Peak 10 employees who may be affected by a natural disaster so they can tend to their own families and property.
All Peak 10 “Go” team members are thoroughly trained in data center operations and security, as well as disaster preparedness and response. They also regularly participate in disaster simulations through the company’s Data Center Academy training program.
Accommodations for Peak 10 Go team members are available onsite or nearby Peak 10 facilities to help ensure they will be available to be onsite for as long as needed.
“People are the most critical part of any disaster recovery plan,” said Jeff Biggs, executive vice president of operations and technology for Peak 10.” Our national response team helps ensure that our customers have the expert support they need locally to keep their IT assets secure and their IT-dependent operations working when there is a potential for a weather-related event to turn disastrous.
“We also look out for our employees. The presence of our response team frees up local staff who could be impacted by a disaster so they can focus on their own families, homes and pets.”
Based on the current storm’s predicted path and intensity, Peak 10’s Jacksonville, Florida, Raleigh, North Carolina and Richmond, Virginia facilities are currently on the Peak 10 “Go” team’s radar. The company will continue to track the storm and any changes, and keep in communication with employees and customers.
In addition to its response team, Peak 10 regularly reviews its storm and disaster preparations in each data center location as part of its Standard Operating Procedures (SOPs) to ensure appropriate security and supplies are in place. Additional measures are currently being taken in threatened markets, including testing redundant network infrastructure and carrier connectivity, confirming arrangements are in place and vendors on standby for emergency refueling if an extended utility outage is experienced and making sure the perimeter area of facilities are free of debris.