EVP of Customer Operations Joe Deney Recognized For Exemplary Leadership
Charlotte, NC – May 5, 2017 – Peak 10, a national hybrid IT infrastructure provider offering colocation, interconnection, cloud and managed IT services, today announced that Joe Deney, Executive Vice President of customer operations, was named the winner of a Silver Stevie® award in the Information Technology Executive of the Year category as part of the 15th Annual American Business Awards.
More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and App of the Year, among others. Peak 10 was nominated in the IT Awards category for Information Technology Executive of the Year. More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
Deney’s recognition in the Information Technology Executive of the Year category attests to the wide scope of activities and accomplishments he and his team at Peak 10 have had. He developed the Information Technology Infrastructure Library (ITIL) Governance committee at Peak 10 to ensure that ITIL processes were being implemented in both central and field operations. Deney also championed the automated workflow tool ServiceNow®, which provides customers with a direct feedback mechanism that is integrated into its project management application.
Through Deney’s contributions and commitment to these initiatives, the company reduced customer service tickets by 40% year-over-year comparison and received an industry-leading Net Promoter Score (NPS) of 67.4 in 2016.
“I am humbled and thrilled to be recognized by the American Business Awards,” said Deney. “This recognition underscores Peak 10’s dedication to providing our customers with world-class hybrid IT solutions backed by unbeatable customer service. I am excited for what we will accomplish together in the months and years ahead.”
The American Business Awards are the nation’s premier business awards program. All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
“Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 20. Tickets are now on sale.
Details about The American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.
About Peak 10
Peak 10 empowers today’s enterprises to meet current and future business challenges through advanced hybrid IT infrastructure. Some of the world’s largest businesses trust Peak 10 to deliver secure, compliant and flexible IT infrastructure through its colocation, interconnection, cloud and managed IT solutions that give enterprises the freedom to use just one provider to perform faster, manage risk, and stay competitive as their industries evolve. With an operational footprint of more than 860,000 square feet and growing, Peak 10 connects multiple data centers to an ecosystem of solutions, delivering IT business communications and enabling customers to connect on a global basis. Peak 10’s nearly two decades of history, committed technical support staff and 100% SLA underscores the steadfast reliability of its solutions. Its industry-leading NPS score reflects its commitment to helping its thousands of customers meet stringent compliance requirements of regulatory and industry standards. For more information, visit www.peak10.com or the Peak 10 Newsroom for the latest news.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.