Joe Deney is appointed Senior Vice President, Customer Operations
CHARLOTTE, N.C. (June 6, 2013) – National IT infrastructure and cloud solutions provider Peak 10 Inc. has appointed Joe Deney as Senior Vice President, Customer Operations. In this role, Deney will drive initiatives that support a multi-faceted customer experience strategy across diverse touch points from pre-sale processes to post-sale provisioning, service delivery and on-going support for Peak 10’s growing customer base.
Deney comes to Peak 10 from CA Technologies where he served as Senior Vice President responsible for services, alliances and consulting services. He was a key player in product and service acquisitions for CA Technologies as well as creating its Managed Services and Consulting Practice. Prior to CA Technologies, Deney held management positions at Savvis, an Infrastructure-as-a-Service data center and cloud service provider. Joe served as a Vice President responsible for service delivery, customer support operations, hosting services and professional services. He also managed all 24 North American data centers during his tenure. Previously in his career, Deney served as CIO of McDonnell Douglas (Boeing) and led consulting services at high-ranking technology companies, including Oracle and Compaq (HP).
“Peak 10 has a history of customer satisfaction ratings that outpace our industry, but we recognize that our success depends on continuous improvement of our customer experience,” said Jeff Spalding, chief operating officer of Peak 10. ”Joe has extensive experience in the IT industry both as a client and a technology partner in support of customers. He is well-versed in all aspects of IT including applications, infrastructure, business processes, support and the outsourcing of those operations. This impressive track record of experience and customer focus, make him a natural fit for overseeing the customer operations arm of our growing business.”
Deney earned his BS in Industrial Engineering from Auburn University and his MBA in Finance from Southern Illinois University. He holds a Product/Production Engineering certificate from Texas A&M, an Alliance Management certification (CA-AM) from the Association of Strategic Alliance Professionals, as well as certifications from the National Contracts Management Association and IT Infrastructure Library (ITIL) Foundations.
Deney will be based out of Peak 10’s headquarters in Charlotte, N.C., with responsibility for the strategy and execution for improving the company’s customer experience. This includes improving training, processes and tools to support provisioning, service delivery and ongoing customer support.
About Peak 10 Inc.
Peak 10 provides reliable, tailored cloud computing, data center and other information technology (IT) infrastructure solutions and managed services, primarily for mid-market businesses. Customer-centric, responsive and cost-effective, Peak 10 solutions are designed to scale and adapt to customers’ changing business needs, enabling them to increase agility, lower costs, improve performance and focus internal resources on their core competencies. Peak 10 holds the Cisco® Cloud Provider Certification with a Cisco Powered Cloud Infrastructure-as-a-Service (IaaS) designation. Peak 10 is SSAE 16 audited and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA/HITECH, PCI DSS and Gramm-Leach-Bliley (GLBA). For more information, visit www.peak10.com .