Company Maintains Consistent, High NPS for 7th Consecutive Year; Customers Tout Peak 10’s People, Processes and Partnership Approach
CHARLOTTE, N.C. (February 14, 2017) – Peak 10, Inc., a national IT infrastructure, connectivity and cloud services provider, today announced an industry-leading Net Promoter Score (NPS) of 67.2. Based on an extensive survey of its customer base, the score leads the data center industry for the seventh consecutive year, highlighting Peak 10’s commitment to providing a top notch customer experience and 24/7/365 support across its network. More than 2,200 companies across a broad range of industries, including healthcare, financial services, manufacturing and retail, rely on Peak 10 to provide the hybrid IT infrastructure they need for running mission critical workloads and applications. Peak 10 operates 16 data centers located across key U.S. markets, encompassing an operational footprint of more than 860,000 square feet.
The vast majority of Peak 10’s customers provided very positive feedback, praising the company for its people, processes and partnership approach to customer service. Peak 10’s high-touch customer program helps companies stay on top of the latest technologies, trends and threats. Customers also touted Peak 10’s cutting-edge facilities, reliability, security and performance, pointing to 100% uptime, quick response time for any questions or issues raised, and highly knowledgeable technical staff both on-site and at the administrative level.
“Peak 10 has been a great partner,” said Mike Montagna, VP of Information Systems at the Charlotte Chamber of Commerce. “You always get the feeling at Peak 10 that the customer comes first.”
Each year, Peak 10 measures its NPS by administering a survey across its base of more than 2,200 customers to determine their overall satisfaction with the company and understand how likely they are to recommend Peak 10. For the seventh straight year, Peak 10 has received a “best in class” score of over 60.
“Although the needs of enterprises are evolving faster than ever, Peak 10’s foundation is based on anticipating future trends and solving for those demands, a commitment our customers recognize and appreciate,” said Chris Downie, CEO of Peak 10. “We are here as an extension of each customer and a trusted partner throughout the process, and our consistently high, industry-leading NPS score reflects the symmetry of those relationships.”
NPS measures the loyalty that exists between a provider and a business on a 200-point scale that ranges from -100 to +100, with scores over 50 being considered “best in class.” A high NPS is often associated with strong and valued relationships that drive improvements such as higher customer retention rates and loyalty. According to an NPS benchmark study conducted by Temkin Group, the technology service industry’s average NPS is 31.81.
“Peak 10 is customer-focused and partner-oriented,” said Randy Franklin, VP-CIO at Premier Healthcare Solutions. “I feel like I have a partner that I can depend on for more than just the products under contract.”
For more information on Peak 10 and its commitment to customer service, visit www.peak10.com.
1Temkin Group, “Net Promote Score Benchmark Study, 2016” http://temkingroup.com/research-reports/net-promoter-score-benchmark-study-2016/