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Managed Services >

Systems Management

Peak 10 will work with customers to manage their platforms and specific applications according to their own unique business requirements and technology needs.  Work is performed according to a mutually agreed-upon Statement of Work, which includes specific services, roles and responsibilities, schedules and all other necessary documentation.

Peak 10 NOC employees monitoring customer systems



Basic Server Installation and Configuration

  • Assemble and rack server hardware
  • Installation and configuration of OS software
  • Download and install the latest service packs, hot fixes and/or
    patches
  • Installation of common applications included with each supported
    OS
  • Installation of OS optional or application software per tailored Statement of Work

Server Monitoring

  • 24/7/365 server monitoring
  • CPU, Memory, Disk and Swap/Page File Utilization Monitoring
  • Service/Process Status Monitoring (Automated service restarts
    under Microsoft Windows)
  • Event Log Monitoring and Consolidation URL/Port Monitoring
  • Basic (Up/Down ICMP) Monitoring

Patch/Vulnerability Management

  • 24/7/365 automatic deployment of mandatory patches with the
    ability to rollback to previous patch configurations
  • Configuration and services monitoring – closes security holes
    created by unauthorized services and configurations
  • Analyzes system configuration and services information
  • Scans for password issues, unauthorized services and daemons
    while providing immediate remediation options
  • Intelligently sequences and prioritizes patches within an
    administrator-defined patch group
  • Integrated with Qchain to provide increased system availability through the elimination of unnecessary reboots

Managed Anti-Virus

  • Automatically checks for and download available virus customer
    updates on a daily basis
  • Automatically performs a weekly full-system virus scan
  • Perform real-time scanning on all incoming and all outgoing files
  • Viruses are automatically quarantined or cleaned when found

Systems Administration

  • Engineers proactively manage your environment 
  • Engineers are available 24/7/365 to troubleshoot, resolve alerts
    and work with hardware vendors on repair/replacement 

Our Clients

Logo for Perfect Commerce

"Working with Peak 10 allows us to focus on our core business. We know that our technology assets are secure and available in a hardened data center that has been SSAE 16 audited and offers physical security, uninterruptible power and redundant HVAC."

Technology Partners

We believe in collaboration not duplication and have developed a strategic partnership program to complement our direct sales, marketing channels and service delivery.