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Managed Colocation: Your 24/7 Concierge in a Data Center Facility


Ensuring the Constant Care and Feeding of Your Environment

When Managed Colocation Customers Need an Extra Hand

Offering comprehensive colocation services is a major area of focus at Peak 10. With 10 geographically dispersed data center locations to choose from, businesses from small to enterprise use our data center facilities to colocate their IT environments. With every managed colocation customer, the goal is to improve efficiency, resource allocation, and response time by offloading physical infrastructure responsibilities.

But sometimes, even managed colocation customers need extra help. Our expert team of data center facility technicians are always on-deck to handle day-to-day infrastructure maintenance if a customer’s IT environment experiences an issue that requires their direct attention. For instance, in the case of server failure, or if there is a cabling problem, a customer may have the need to travel to a data center facility to manually address the issue—not ideal in the midst of an IT administrator’s busy schedule. Other customers may require assistance with migration or a new deployment. It’s our goal to be there for our customers to lean on when they need us most and ease the burden on our customers’ IT staffs. IT isn’t simply a company support function; it’s a key driver for business transformation and success.

Peak 10’s ITIL-certified data center technicians have worked with many customers who have experienced unforeseen issues in a controlled environment that uses top-notch equipment. Sometimes, it just happens. Knowing that our customers need to focus on their own businesses, we’ve come up with ways for managed colocation customers to lean on Peak 10 to assist with potential issues that could disrupt their day.

Advanced Client Services at Peak 10: Your 24/7 Concierge

Advanced Client Services (ACS) at Peak 10 are designed to address all of the possible challenges customers may face beyond their initial managed colocation engagement.

When we start out with a new managed colocation customer, every aspect of their environment is taken into careful consideration, but over time, things like bandwidth, power, and sizing in general change. To accommodate for the changes in a customer’s environment, we offer regular evaluations to ensure services are being utilized efficiently. If a particular customer is finding themselves having overages frequently, for instance, an evaluation will tell us that purchasing more power and bandwidth is a viable, more cost-effective solution.

Remote Hands is another benefit available to our customers. In the case of any kind of hardware failure, unexpected error, or hiccup in an environment, customers have the ability to call upon our experienced data center technicians as responsive onsite resources who investigate and report findings so that a customer can make decisions about environments quickly.  Our technicians ensure customers are back up and running as quickly as possible in the event of an issue.

Peak 10 Professional Services Delivered Through ACS:

  • Migrations
  • New Deployment Implementation Assistance
  • TQM (Total Quality Management)
  • Advanced Support
  • Data Center Technician
  • Database Performance Analysis
  • Infrastructure DR Design
  • DR Testing and Validation

*Coming soon:

  • Architecture Analysis and Review
  • Application Performance Analysis and Review

Reclaim the time it would take your key IT members to travel offsite and investigate issues by engaging Peak 10’s Remote Hands so you can arrive at a resolution faster. If you’re evaluating the pros and cons of managed colocation, or you’re wondering how you can get more out of your current services, we welcome you to reach out to one of our experts. We’re happy to hear more about your colocation goals and make the recommendations that will best benefit your business. Contact us today at www.peak10.com/contact-us or (866) 473-2510 to speak with us.

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest