No Business Like Snow Business
Marketing and sales materials from companies like Peak 10 are replete with promises of 24/7 coverage, rigorous systems testing, dedicated employees and a culture of customer service. It all sounds good until data centers and corporate offices get hammered with snow and freezing rain, and ice-covered roads keep people home in droves.
Such was the case recently in Atlanta, Charlotte, Raleigh, Nashville and Louisville, and for the second time this winter, no less. Even though Peak 10 takes its name from the ski slopes at Breckinridge, we’d prefer the snow remain there. But, it’s times like these that separate hyperbole from the real deal.
During the multi-day ordeal technicians, engineers, and customer service folks slept in the datacenters after their shift. Some rented nearby hotel rooms so they could walk to work. Still others braved treacherous roads. Technical service teams were ready to go wherever they might be needed; fortunately for their own safety, they were not dispatched. Our people addressed every customer request, and all systems operated without incident.
These are the times when all the hard work pays off, and the promises are fulfilled. With such a formidable technical force making it all happen, the sales and marketing teams can confidently represent Peak 10’s capabilities, services and commitment to customer satisfaction. For us, it’s an opportunity to demonstrate that our customers made the correct choice in Peak 10. But, enough with snow already!