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Customer Quality Assurance – Your Satisfaction is Our Success

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Many companies boast of high customer satisfaction ratings; few reveal how they go about ensuring customer satisfaction or measuring it. At Peak 10, we’re not shy about sharing how we achieve our industry-leading Net Promoter Score. (You can learn more about Net Promoter Scores, how they’re measured and what they can mean for you as a customer at: http://netpromotersystem.com/). Among the contributing factors is our Customer Quality Assurance Playbook.

This playbook lists a number of steps, processes and questions that we periodically employ for each customer to help ensure that the service we deliver is worthy of a high satisfaction rating — as is each and every interaction with our customers.

Download the Customer Quality Assurance Playbook

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest