Many companies boast of high customer satisfaction ratings; few reveal how they go about ensuring customer satisfaction or measuring it. At Peak 10, we’re not shy about sharing how we achieve our industry-leading Net Promoter Score. (You can learn more about Net Promoter Scores, how they’re measured and what they can mean for you as a customer at: http://netpromotersystem.com/). Among the contributing factors is our Customer Quality Assurance Playbook.
This playbook lists a number of steps, processes and questions that we periodically employ for each customer to help ensure that the service we deliver is worthy of a high satisfaction rating — as is each and every interaction with our customers.