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Case Study: Medical Tracking Solutions

Medical Tracking Solutions logo

Demand for Economical, Dynamic Testing & Development

At its inception, Medical Tracking Solutions was an ambitious tech start-up with a big idea. The company’s founders saw the urgent need for accurate tracking of medical devices and implants that would enable manufacturers, distributors, and healthcare providers to manage inventory across enterprises and to provide rapid response to FDA recalls and other patient safety events.

The company set out to create the first technology solution to solve an industry-wide problem, initially using their own servers as they worked on a web-based solution
that would seamlessly connect with a wide range of device manufacturers’ and medical centers’ databases.

In order to continue to improve their solution, named iTraycer, Medical Tracking Solutions needed a more dynamic testing and development environment as well as specialized data administration expertise.

Medical Tracking Solutions preferred not to invest in an array of expensive hardware and in hiring full-time database administrators. As more established companies joined the company’s customer roster, Medical Tracking Solutions needed a technology partner with a solid reputation and unbeatable expertise.

Supporting a Powerful SaaS Application and Achieving Compliance

Medical Tracking Solutions discovered Peak 10, an IT company that offers secure IT infrastructure, connectivity and cloud services.

After identifying Medical Tracking Solutions business and technology needs, Peak 10 worked with the company’s team to develop an overall IT strategy and design a unique production and testing environment for iTraycer.

Today, the iTraycer SaaS solution and Medical Tracking Solutions’ quality assurance, production, and development sites are hosted within a Peak 10 data center using its public cloud solution. Peak 10® Public Cloud delivers an Infrastructure as a Service (IaaS) model from a scalable, enterprise-class, multi-tenant environment.

Medical Tracking Solutions also leverages the Peak 10 Recovery Cloud Prime tier, which is housed in a Peak 10 data center more than 300 miles away, to protect their corporate and customer data. Peak 10 Recovery Cloud Prime provides fully-managed, cloud-based infrastructure for restoring mission- critical applications and minimizing data loss in the event of application outage or production site failure.

Finally, Medical Tracking Solutions uses Peak 10’s managed security services, specifically, its HIPAA security solution, to guard access to iTraycer data as it travels the Internet back and forth between customer sites. While iTraycer is not subject to HITECH and HIPAA guidelines, many of its customers are, and they expect iTraycer to support them in compliance. Peak 10’s regulatory- compliant data centers and managed security services help companies with such solutions pass audits with flying colors.

“When it comes to security and compliance, particularly in the healthcare space, Peak 10 has been a great resource,” said Stephen Bradley, CEO of Medical Tracking Solutions.

“Peak 10 has been able share best practices for healthcare IT, and we’ve been able to take advantage of products they offer for HIPAA security programs. That’s not the focal point of our expertise, so it’s been extremely helpful for us.”

Full Confidence in a Secure, HIPAA-Compliant Solution

Putting sensitive information into the cloud can be intimidating for medical devices and healthcare customers. These customers need full assurance that their hosting provider is secure and experienced.

“Peak 10 has been really helpful in a lot of ways. At least five of our signed customers showed a real interest in our hosting provider. Being able to reference Peak 10 gave them the comfort they needed to work with us as a provider,” Bradley said.

Today, the Medical Tracking Solutions IT environment successfully protects data worth millions of dollars, and that data is housed in Peak 10’s Public Cloud. As Medical Tracking Solutions brings in new customers, iTraycer is tracking hundreds of thousands of medical devices, implants, and surgical tools, and adding more every day.

With Peak 10, Medical Tracking Solutions has the freedom to forego employing specialists to take care of their physical network.  This allows their IT team to maximize resources for development, implementation, and maintaining physical assets.

“We don’t have to employ people to take care of the physical network. This makes it possible for us to maximize our IT resources. The ability to count on someone else to manage upgrades and add new hardware is great for our growing company,” noted Bradley. “We’ve never had any significant downtime, which means the software our customers rely on is always up and running.”

The team at Medical Tracking Solutions – from the account manager to the executive decision makers – agree that Peak 10 provides great service.

“From day one, we were in with Peak 10. They have been an excellent service provider since the beginning,” concluded Bradley.

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest