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Case Study: LandrumHR

LandrumHR logo

As a Professional Employer Organization (PEO) with over 40 years of experience, LandrumHR provides outsourced human resources services to small businesses around the country. These key HR functions – including payroll, benefits, consulting, risk management, training, and staffing – allow its customers to reliably outsource business supporting HR operations, so they can focus on their core businesses. With five offices in Florida, North Carolina, and South Carolina, the company is highly focused on building and maintaining high-quality relationships with its customers to support their HR and Staffing needs.

Growth and system complexities prompt need for reliable, scalable IT environment

Prior to 2013, LandrumHR was managing its own IT environment from within its corporate offices. With a small IT staff and a burgeoning business, the company was concerned it could not maintain and scale its operations with its existing infrastructure and resources and decided to outsource its environment to a professional infrastructure provider. However, with so many outsourcing options available, it was not entirely sure what direction to take.

“Things were moving really fast in the cloud market,” explains Jason Heuer, IT director at LandrumHR. “There was a lot to choose from and a lot of confusion. There was also a lot of misinformation about what you get and for how much.”

What Landrum was completely clear on was its need to find a provider who could offer the reliability, scalability, and security to support its thriving business. With a limited IT staff, the company wanted a provider who could augment its IT department and assume the daily responsibilities of managing and maintaining its physical environment. Additionally, it wanted access to the expertise to keep pace with evolving technology and compliance protocols. Dedicated to providing its own customers with outstanding service, LandrumHR wanted an IT provider who would serve as a true partner.

“Technology is pushing us in a more automated direction and toward online services,” says Heuer. “It’s moving at a fast pace and having an infrastructure that can dynamically scale and grow to keep up with us is a big deal. I don’t think that’s something we could do ourselves here, efficiently and at a low cost.”

Serving as key HR departments – including payroll, accounting, and risk management – for its customers, LandrumHR was also entrusted with highly-confidential employee information, and the company was very mindful of the regulatory obligations it faced. Finding a company that could ease this burden was also critical.

With reliability, scalability, and cost in mind, the company evaluated providers including Peak 10 + ViaWest, with whom LandrumHR had an existing relationship. At the time, the company was using one of its Atlanta data centers as its failover site and was impressed with the service, expertise, and attention the company provided. It’s Atlanta location also provided a geographically convenient location, away from the threat of hurricanes LandrumHR’s headquarters faced on the coast of Florida.

With the appropriate physical and logical securities, a proven customer service model, and a fixed-pricing cost structure, Peak 10 + ViaWest was chosen to house LandrumHR’s production environment at its Atlanta data center, expanding the companies’ existing colocation relationship to also include the Peak 10 + ViaWest Public Cloud and a selection of managed services.

Improved resource allocation and reliability fortify business growth and efficiency

Working closely with LandrumHR, Peak 10 + ViaWest devised a plan to migrate over 20 virtual machines (VMs) to its Atlanta data center.

“Peak 10 + ViaWest held our hands from beginning to end,” explains Heuer. “They worked up a statement of work and systematically started moving VMs from our facility to theirs, one by one. They had a seamless way of migrating it for us that was pretty painless and efficient.”

With its full production workload operating out of Peak 10 + ViaWest, LandrumHR experienced the reliability and security inherent in its operations. With geo-diverse data centers and redundant power, cooling and internet access, Peak 10 + ViaWest reliably provides continued accessibility. It’s 99.999% SLA-backed uptime offers LandrumHR the dependable service it needs to effectively conduct its internal business and the HR operations its customers depend on.

“We run a Citrix environment, so we’re completely dependent on Peak 10 + ViaWest’s infrastructure and our connectivity to that infrastructure to stay up and be able to continue production,” says Heuer, noting the importance this plays in building and maintaining customer confidence. “It’s important that all the systems are working. When they’re not, it’s a big impact on us.”

Outsourcing also offloaded its IT staff of the time-consuming responsibilities of operating its own data center, allowing them to focus on revenue-driving initiatives. Peak 10 + ViaWest’s Remote Hands service further alleviates LandrumHR’s staff of daily duties by assisting with physical, hands-on tasks. When a server needs to be reset, a rack needs to be checked or a drive needs to be replaced, LandrumHR can contact Peak 10 + ViaWest to quickly address the issue rather than fly out to the data center to complete a simple job.

“One phone call can solve a problem,” expresses Heuer, noting that customer service has always been top notch. “It’s a huge help to have that at our disposal.”

This exemplary customer service continues to build value and trust with Peak 10 + ViaWest. With subject matter experts on hand 24/7/365, LandrumHR has assured any issues, questions or requests will be resolved efficiently and professionally.

Compliance-driven capabilities for ease of audit

While LandrumHR handles a lot of its own network- and software-related security to address regulatory mandates, it relies heavily on Peak 10 + ViaWest’s compliance and certifications to build customer confidence and provide essential documentation required during audits. Charged with the confidential information of its customers’ employees, LandrumHR is in the crosshairs of a variety of regulatory obligations including PCI DSS, HIPAA and SSAE 18, and must adhere to current regulations to support its customers’ businesses as well as its own. Additionally, its risk management assessment service assists customers with their own compliance obligations.

Peak 10 + ViaWest’s yearly independent audits ensure the compliance of its own infrastructure and processes. This certification highlights the company’s best practices and controls, and provides documentation around its accessibility, maintenance and security practices – an enormous provision during audits and the sales process.

Recovery Cloud on tap to secure data and business continuity

To ensure continued open lines of communication, Peak 10 + ViaWest and LandrumHR conduct quarterly review meetings to address LandrumHR’s evolving needs. During these meetings, the companies discuss the existing state of affairs as well as future direction and expectations.

“It’s definitely a partnership,” notes Heuer, who appreciates the feedback and insight provided by the feedback and insight he receives. “It’s two-way communication as far as give and take.” With the global increase in breaches, ransomware, and other cyber attacks, LandrumHR recognizes that merely backing up its systems is not sufficient. That’s why LandrumHR plans to implement the Peak 10 + ViaWest Recovery Cloud to replicate data in real-time from the Atlanta data center to one of its data centers in Charlotte, N.C. This comprehensive disaster recovery (DR) solution would ensure the rapid recovery of its critical applications while minimizing data loss and ensuring business continuity during a disaster.

LandrumHR is also interested in employing additional managed services to support its IT staff’s ongoing responsibilities, including managing SharePoint and its Windows operating system. As LandrumHR continues to focus on growing its business and providing outstanding customer service, Peak 10 + ViaWest is positioned to accommodate its changing needs – whether in the form of supplementary solutions or continued expert guidance.

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest