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Case Study: Carolinas IT

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September 20, 2017
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Carolinas IT, Inc. is a professional technology services firm based in Raleigh, North Carolina. Founded in 1996, the company delivers on demand computer networking infrastructure and support to business clients. Carolinas IT partners with organizations to guide and support them in the use of technology to meet their business objectives via networking systems. The company provides clients with peace of mind by exceeding their expectations in every interaction in order to earn their trust and become a valued and appreciated extension of their team.

Not in the data center facilities business

One of the primary services Carolinas IT delivers to its customers is a reliable, secure cloud environment that can easily be self-managed or outsourced. The delivery of this service is where they want to focus their energies—not on maintaining data center facilities.

“We’re in the business of designing, installing, maintaining and hosting networks,” said Mark Cavaliero, CEO and Founder of Carolinas IT. “But we are not in the facilities business. Our focus is on delivering private hosted cloud services to our clients, and making sure those services are top-notch. We invest heavily in equipment, networking, talent, and engineering services, so it just made sense to look into partnering with Peak 10 + ViaWest to support the physical location of our equipment and private cloud.”

As Carolinas IT continued to experience growth, they knew that putting energy into responsibilities like cooling, power, and physical security would take away from delivering the best possible services to their clients.

“I’m in the private hosted cloud business; not the facilities business.”

– Mark Cavaliero, CEO and Founder, Carolinas IT

Seeking a colocation partner

Carolinas IT realized they wanted to outsource all of the activities that come with data center maintenance so that they could focus on the core of their business. Cavaliero knew it was time to make a decision, so he and his team set out to find a colocation partner they could trust.

“Back in 2011, we evaluated several vendors in the area for colocation, specifically for the location of our private hosted cloud services. When we spoke to Peak 10 + ViaWest, we knew that they were good to work with, and we found them to be exactly what we were looking for. They have strong security features, solid processes and procedures, are under continuous SOC2 audit, plus they have convenient, geographically diverse locations that are interconnected and support availability at a reasonable price,” Cavaliero recalled.

Peak 10 + ViaWest colocation services provide secure, reliable data center facilities for mission-critical workloads in widespread locations, and come with skilled IT engineers and hands-on technicians who work collaboratively with customers like Carolinas IT to deliver facilities that support business needs. At Peak 10 + ViaWest, every colocation engagement includes:

  • Compliance customers can depend on
  • Seamless interconnectivity
  • Uptime, all the time
  • Leading-edge, cost-effective facilities
  • Total commitment to customer success

Peak 10 + ViaWest delivers value through its colocation services with enterprise-grade infrastructure and superior technology and service expertise, but without the expense of purchasing and operating infrastructure internally. Its diversified footprint of data center locations offers the space, security, power and interconnection to fully support businesses. Best of all, it maintains, updates and secures the facilities, technology and network so that customers don’t have to.

After touring the facility and speaking with the engineering staff, Carolinas IT and Peak 10 + ViaWest formed a colocation partnership. Carolinas IT would be able to achieve geographic diversity and colocate their hosted private cloud solution in Peak 10 + ViaWest’s Nashville and Raleigh data center facilities.

Successfully delivering a private hosted cloud solution

Carolinas IT got straight to work with the engineers at Peak 10 + ViaWest to get their environment in place. They needed to get their equipment into the data center and enable the ability to deliver their cloud solution to customers.

“As far as implementation and installing our equipment into the data center, the engineers at Peak 10 + ViaWest were always available, the executives were very accessible, and they all coordinated with us. They really worked within our time frame and in alignment with our objectives, and they helped us coordinate with the telcos to get the right circuits in,” said Cavaliero. “I can’t speak highly enough about what a great job they did during the implementation. They were true professionals.”

When their environment was up and running, Carolinas IT was able to trust that the power would stay on, Peak 10 + ViaWest support would be physically available 24/7, unauthorized access would be prevented, and its technical specialists would have a convenient place from which to work.

In the end, Carolinas IT was finally empowered to focus on their business: delivering their private hosted cloud solution. Their IT team gained more time, and no longer had to worry about power generation, cooling, heating, or physical security.

A true partnership

As stated by Cavaliero, Peak 10 + ViaWest helped Carolinas IT provide what they’ve promised to their clients, which is reliability, scalability, and redundancy.

“We make a lot of promises to our clients,” he said. “And, we make a lot of service level agreements that do not allow any compromise on the quality of what we deliver. Peak 10 + ViaWest has enabled us to do this and their facilities easily snapped into the solution that we provide to our clients, so it’s really been an excellent partnership.”

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About Peak 10

"Our values are the foundation for everything we do at Peak 10, and are ultimately what enable us to earn our customers' business and their trust."
David H. Jones,
Board Member, Peak 10 + ViaWest