XSell Enhances Availability of SaaS with Peak 10’s Managed Services

JACKSONVILLE, Fla. (July 13, 2010) - Peak 10 Inc., a managed services company with world-class data centers, is pleased to announce it has expanded its relationship with XSell, a company specializing in customer service marketing. Previously, XSell housed partially-managed physical servers to managed physical environments at Peak 10 Jacksonville’s state-of-the-art campus. The company now relies more heavily on Peak 10 by utilizing a fully-managed virtualized environment to increase its level of redundancy and fail-over for its web-based applications.

“When we decided it was time to move our existing infrastructure to a more fully-managed plan, we did look at other vendors. However, Peak 10 put together the exact solution we needed, including providing an option that allowed us to limit our upfront capital outlay,” said Rob Lee, the CEO of XSell. “Its seasoned team’s ability and willingness to create a unique solution for our production environment, in addition to the follow-through on its migration and implementation, enhanced the reliability of our SaaS platform for customers and was proof that Peak 10 is a true partner that we can trust.”

XSell was founded with the purpose of helping clients to maximize sales from customer interactions. Its focus is on enabling a new, more effective sales channel it calls Customer Service Marketing. XSell’s solutions improve targeting, deliver personal value propositions and ensure offer consistency for customers across any communication channel. The company has developed an integrated marketing network that delivers multi-channel campaign management tools, marketing analytics and offers presentation capabilities to leverage existing customer relationships and interactions. The XSell Platform enables organizations to build a more robust and profitable bond with their customers.

“We have worked very closely with XSell to install the all-new environment, carefully migrating the existing infrastructure over in stages to avoid downtime, and implementing a number of improvements to further enhance XSell’s software availability to its customers,” said Mike Stockwell, the vice president and general manager of Peak 10 Jacksonville. “XSell has already experienced the benefits of the new environment which is much more highly-available and proactively managed by our engineers and expert team. With the new relationship in place, hardware issues are handled by our team and are much less likely to cause connectivity interruptions for XSell customers, allowing for continuous access to its SaaS applications.”

The Peak 10 Jacksonville facility recently received structure-hardening enhancements in order to ensure that the data center offers the most advanced security possible and will be able to withstand the threats posed by hurricanes and other natural disasters. Additionally, the NOC underwent renovations allowing for easier access to on-site engineers.

Peak 10 Jacksonville’s managed IT and data center services improve performance, reliability, lower costs and maximize internal resources for customers while keeping their valuable information technology assets close to the business. The company combines its secure, private network and enterprise-class data centers with world-class engineering and support to serve market-leading companies nationwide. As a managed services leader, Peak 10 offes a wide range of technology services, including virtualization, managed hosting, and cloud-based services in a cost-efficient and reliable platform for its customers. The company owns and operates data centers in ten key markets that include Cincinnati, Ohio; Atlanta, Ga.; Raleigh and Charlotte, N.C.; Tampa, Jacksonville and Fort Lauderdale, Fla.; Nashville, Tenn.; Louisville, Ky.; and Richmond, Va.

About XSell
XSell delivers a sophisticated multi-channel interaction management hub. Its technology provides XSell's clients with centralized decisioning, rich customer segmentation, offer optimization and personalization, as well as, multivariate testing capabilities. Its Service Oriented Architecture is designed for greater flexibility across all communication channels. Though not industry-specific, XSell's platform has been configured to meet the unique challenges and needs of key markets. Its award-winning SaaS solution, XSell FrameworX, has been tailored to the financial services, insurance, cable, telecom and utilities industries. XSell's staff has a broad and deep experience in designing, delivering and using sophisticated marketing technology. For more information, please visit www.goxsell.com.

About Peak 10 Inc.
Peak 10 is a managed services company with world-class data centers. It delivers scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The company’s expert team embraces the industry's evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Its strong customer focus, financial stability, geographic diversity and technical strength attract market-leading companies such as LendingTree, Global Knowledge, Pergo, Healthways, Churchill Downs and The Fresh Market. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA). For more information on data center solutions from Peak 10, visit www.peak10.com.

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